Mobile Geeks: Remote And In-Home Computer Assistance

PixMobile Geeks owner/operator Ron Phillips works on a computer at a client’s home. Courtesy photo


Have you’ve ever felt that panic when your computer is not cooperating and you don’t know whether the problem is something easily solved or fatal? If so, you probably know that the next thought that crosses your mind it how long you will have to survive without your computer and what that is going to look like.

Mobile Geeks owner/operator Ron Phillips says if you are fed up with the hassle of disassembling your computer and hauling it to a repair shop only to wait for days to get it back, then just have Phillips or one of his technicians come to your home to solve your troubles right on the spot.

Phillips has more than 20 years of experience in the IT field as a computer technician, helpdesk supervisor, programmer, business analyst and senior consultant. His company provides a computer support task force for Los Alamos that will travel to your home or office to fix troublesome computers and help solve computer/network needs. Same-day and after-hours service is available.

Other services offered by Mobile Geeks include installations of hardware, software, wireless networks, and security solutions, virus and spyware detection and removal, data transfer and back-up systems, as well as troubleshooting, repairs, upgrades, and personal program instruction.

Mobile Geeks also offers remote service which Phillips says is the most economical solution to fix laptops, MACs or PCs by remotely repairing the issue.

“With this service there is no one-hour minimum charge, you pay only for the time we are connected. We connect with a 256-bit SSL encryption, the same security levels used and trusted by major banking institutions. You have to allow a technician to use each remote session, then you can watch and monitor us remotely fix your PC or laptop,” Phillips said. “This allows you to control when we connect remotely to your computer. It generates a secure log-on key that expires when you shut down the connection so there is no security risk.”

Mobile Geeks offers free antivirus/malware software to protect their clients’ computers from damage and prevent them from accidentally passing viruses to family and friends while sending emails or sharing files. Clients can have new life breathed into their PC by upgrading some key components, Phillips says, and even if the system is fairly new, the company can add a few enhancements.

“If you have two or more PCs in your home, you could consider networking them which would allow your computers to share files, a printer and an Internet connection. Even better, a wireless network is the cutting-edge way to connect all of the computers in your home. They are perfect for people who want to connect laptop and desktop computers or don’t like to be tied down. And when you go wireless, you won’t be tripping over cables,” he said.

Phillips is very conscious of computer security because with the increase in internet usage, the number of security threats has increased.

“One way to protect yourself is to install a firewall to keep intruders from sneaking into your computer and accessing your private data. Firewalls also can alert you when spyware programs attempt to transmit your sensitive information over the internet,” he says.

As well as helping clients to safely back-up their data wisely, Mobile Geeks also offers data-recovery services to try to recover lost files resulting from hardware malfunctions, software conflicts or viruses, Phillips says.

For more information, call 505.444.7051 or email