COUNTY NEWS RELEASE

The Los Alamos Department of Public Utilities (DPU) has been working to get your honest opinion — the good, the bad, and the “my water pressure could lift a rocket,” and we’re shocked by how few responses we’ve gotten.

Help us stay current by completing the Voice of the Customer Survey before it quietly flows into your brain’s “puns and opportunities missed” folder on Tuesday, February 17. This survey helps DPU flush out how we can better serve the community. It only takes a few minutes—just a splash of time—and we promise not to ask for your social security number, Netflix queue, or inventory of what’s in your fridge.

Your feedback quite literally powers our improvements! And thanks to this great community’s past participation, DPU earned a 2024 Customer Satisfaction Award from the American Public Power Association — proof that local voices matter.

If you received an email invitation or call from GreatBlue Research, that’s our survey team. (If you didn’t see the email, you might want to charge through your junk folder.) Don’t let your thoughts just wash away. Your feedback fuels our service and can be a conduit to positive change! If you’d rather head straight to the survey on your own while waiting for your coffee to brew, go to ladpu.com/VOC26.

The survey closes February 17. Don’t leave us in the dark, Los Alamos! Be a spark! Speak up and make your voice heard!

The Los Alamos County Department of Public Utilities is a community-owned utility that provides electricity, natural gas, water, and wastewater services to Los Alamos County. We’re dedicated to delivering safe, reliable service that’s both cost-effective and environmentally sustainable. While we work hard to minimize outages, they’re sometimes necessary to maintain and improve our systems. If you or someone in your home depend on electricity for medical equipment, we encourage you to join our Medical Alert list to receive advance notice of planned outages. Sign up at https://ladpu.com/medequip.