COUNTY NEWS RELEASE
Approximately 2,300 bills for Cycles 10, 11, 12, 13, and 14 dated November 11 were not mailed to our customers until November 17. Los Alamos Department of Public Utility officials explain the error was discovered Tuesday, November 16 and the bills were immediately sent to the offsite bill printer.
Acting Deputy Utilities Manager Heather Garcia apologized for the inconvenience this delay may cause our customers. As soon as the error was identified, Customer Care staff immediately sent these files to the offsite printer to be printed and mailed. She explained ACH customers on these cycles should expect funds to be drafted as scheduled and no late fees will be applied. Customers may contact Customer Care with any concerns.
Direct questions to the Customer Care Center at 505.662.8333, 8 a.m. to 5 p.m. Monday through Friday or by email at CustomerCare@lacnm.us