DPU Billing Software Update Slated For Jan. 2-3

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An upgrade to the Los Alamos Department of Public Utilities’ billing software is scheduled for noon on Thursday, Jan. 2 through close of business on Friday, Jan. 3, 2020.  As a result, customer care representatives’ ability to view customer account activity or process account changes will be limited until the upgrade has been completed.

Los Alamos County is upgrading its enterprise resource planning software, Tyler MUNIS, to a newer version.  As a result, many county systems will be down, including DPU’s billing software.

Customer care representatives will have the status of customer accounts only as of January 1, 2020.  Customers will still be able to make utility payments through the:

  • Customer Care Center windows located at 1000 Central Ave. During the upgrade, staff will only be able to provide handwritten receipts.
  • Payment drop boxes located in the parking lot and in the lobby of the Municipal Building at 1000 Central Ave., for those customers who do not need a receipt.
  • DPU’s third-party vendor Paymentus by phone or online at 1-866-417-0694 or https://ladpu.com/paymentus.
  • Enterprise Bank and Trust located in White Rock and the townsite.

Customer requests to transfer utilities or make other account changes will be placed on hold until the successful completion of the software upgrade, expected by Friday evening, Jan. 3. “We thank our customers for their patience, while we make this transition,” stated Deputy Utilities Manager Robert Westervelt.

Questions may be directed to the Customer Care Center, Monday through Friday from 8 a.m. to 4 p.m. at 505 662 8333 or CustomerCare@lacnm.us.