COUNTY NEWS RELEASE

Earlier today some Los Alamos County services were down due to the global CrowdStrike outage. Currently all County websites, https://losalamosnm.us and https://visitlosalamos.gov, are available and all county services appear to be operating normally.

Departments with affected software platforms are up and able to process permits normally. The Community Development Department and the Traffic and Streets Division were impacted, but staff is again able to process traffic permits, building permits, business licenses, accept payments, schedule inspections, and look up information for customers.

The Department of Public Utilities remains unaffected. Individuals wishing to make utility payments can access the Paymentus website at https://ladpu.com/paymentus or call the Customer Care Center at 505-662-8333 for assistance.

Furthermore, the Los Alamos County RecTrac platform for reserving facilities is unaffected and can be accessed at https://web2.myvscloud.com/wbwsc/nmlosalamoswt.wsc/.

Residents wishing to inquire about other county services can call the Customer Care Center at 505-662-8333 to be transferred to the appropriate department or division.