\COUNTY NEWS RELEASE
Representatives at the Los Alamos County Customer Care Center have again been made aware of scam phone calls to Los Alamos residents who are told they must pay their utility bills right away over the phone or risk disconnection.
No one from the Department of Public Utilities (DPU) is making those calls.
“It’s crazy that these people are preying on our customers right before the holidays,” DPU Senior Management Analyst Joann Gentry said. “We want to make sure the community knows that these calls are not coming from us. If they are ever unsure, they should hang up and call us at (505) 662-8333 to double-check.”
DPU and the Customer Care Center will never require a specific type of payment and they don’t allow customers to pay directly to a bank account unless they are enrolled in autopay.