Some of the LACDC staff who work at the Los Alamos and White Rock Visitor Centers, and who recently completed the A2D and Ambassador training program, led by Liz Martineau (far left).Photo Courtesy LACDC
White Rock Visitor Center staff attend a visitor engagement program. Photo Courtesy LACDC
Michael Johnson, Andy Light, Debbie Baker, Bob Dryja, Georgia Strickfaden, and Susan Dryja (front) participate in the A2D Visitor Engagement Program hosted by the Los Alamos Historical Society and taught by the Los Alamos Commerce and Development Corporation (LACDC). Photo by Liz Martineau
LACDC NEWS RELEASE
Los Alamos Historical Society recently partnered with the Los Alamos Commerce and
Development Corporation (LACDC) to sponsor A2D (Arrival to Departure) and Ambassador
Training for volunteers. Eleven people attended the free training.
“We are committed to providing quality customer service and up-to-date resources for our
volunteers, and this program helps us accomplish this goal,” said Los Alamos Historical Society
Executive Director Todd Nickols.
Long-time History Museum Docent and tour guide Georgia Strickfaden also recently attended
the training.
“Through my many years in the tourism business, I have been exposed to a lot of customer
service/ambassador corps training,” said Strickfaden. “The A2D Program is concise and light,
yet very valuable. Liz adeptly tailors the course to the audience, specifically Los Alamos and
White Rock. Even if you think you know it all (about hospitality), it never hurts to have a
refresher about how to treat our visitors.”
The winter season, when Los Alamos sees fewer visitors, is an opportune time for staff and
volunteers to complete the A2D training. The 2.5 hour online part of the course may be
accessed any where internet is available and completed in short sessions that fit into one’s
personal time schedule. All classes are free, and those individuals who complete the training
will receive $20 in Chamber Checks to use at local businesses.
The A2D and Los Alamos Ambassador Programs are designed to help create a group of
informed ambassadors who represent the local community. One hour in-person classes are
planned for January and February and will continue throughout the year. To learn more about
the A2D and Los Alamos Ambassador Programs, upcoming scheduled events, or to schedule a
special class for your organization, reach out to program manager, Liz Martineau at
liz@losalamos.org or 505-661-4803.