County Customer Care Center Kicks Off Customer Service Week, Announces Special Event Thursday

Los Alamos County Council Chair Randall Ryti helps the Los Alamos County Customer Care Center kick off Customer Service Week with, from left, Joann Gentry, Catrina Chavez, Monica Rivera, Amanda Burnworth, Chair Ryti, Paula Nelson, Sara Lujan and Karen Salazar. Photo by Leslie Bucklin/LAC


The community is invited to join the Los Alamos County Customer Care Center and other Los Alamos County Departments from 1-3 p.m. on Thursday, Oct. 7 on the Municipal Building west patio for a meet and greet with a variety of County staff and services.

At Tuesday’s Los Alamos County Council meeting, representatives of the Customer Care Center accepted a proclamation declaring the week of Oct. 4-8, 2021 as “Customer Service Week” in Los Alamos County. The proclamation reads as follows:

WHEREAS:   in 1992, the U.S. Congress proclaimed Customer Service Week, a nationally recognized event celebrated annually during the first full week of October; and

WHEREAS:  each year, thousands of citizens access the services and programs offered by Los Alamos County government, and for over 17 years, the Customer Care Center has been the “face” of the County – many times as a new resident’s very first interaction with local government when they move to Los Alamos; the Customer Care Center offers customers an easy-to-access phone line, e-mail address and walk-in service with offices located conveniently in the lobby of the Municipal Building; and

WHEREAS:  customer service is everyone’s goal – Los Alamos County is committed to providing quality essential services, and top-notch service is a priority for every County employee; and

WHEREAS:   the Council wishes to recognize the achievements of County staff in the field of customer service, and to encourage continued commitment to customer service excellence in everyday activities, services and programs;

NOW, THEREFORE, on behalf of the Council of the Incorporated County of Los Alamos, I do hereby proclaim the Week of October 4 through 8, 2021 as “CUSTOMER SERVICE WEEK” in Los Alamos County, and thank our employees for their hard work and dedication in serving the citizens of Los Alamos County. Signed; Chair Randall Ryti