New Mexico Human Services To Hold Listening Sessions


The New Mexico Human Services Department (HSD) will be holding public listening sessions to receive feedback regarding the department’s business processes and customer satisfaction. The department is seeking input from customers, providers, employees, advocacy organizations, and members of the public about how we can improve our services to New Mexicans. Specifically, the department is requesting feedback regarding:

  • Medicaid and Behavioral Health Services
  • Child Support Services
  • Applying for HSD benefits and Customer Service

Additionally, members of the public are invited to respond to a brief survey seeking feedback about the Human Services Department’s customer service. The survey can be found at:

In accordance with the COVID-19 public health emergency, all listening sessions will be held online using the GoTo Meeting platform. For instructions on how to install GoTo Meeting, visit

Dates and times of the listening sessions can be found below. Advance registration is not required.

Monday, May 17, 2021

  • Medicaid and Behavioral Health Services

12 – 1:30 p.m.

You can also dial in using your phone.

United States: +1 (872) 240-3212

Access Code: 566-402-293

Tuesday, May 18, 2021

  • Child Support

12 – 1:30 p.m.

             You can also dial in using your phone.

             United States: +1 (872) 240-3412

             Access Code: 982-295-205

Wednesday, May 19, 2021

  • Applying for HSD Benefits and Customer Service

12 – 1:30 p.m.

             You can also dial in using your phone.

             United States: +1 (224) 501-3412

             Access Code: 242-054-053

Tuesday, June 1, 2021

  • General Topics – Spanish Language

12 – 1:30 p.m.

You can also dial in using your phone.

United States: +1 (571) 317-3122

Access Code: 887-686-229

Comments may also be submitted directly to the New Mexico Human Services Department by email at:; or mailed to:

Human Services Department
ATTN: HSD Listening Sessions
PO Box 2348
Santa Fe, NM 87504-2348

If you are a person with a disability and you require this information in an alternative format or require a special accommodation to participate in a listening session, please contact HSD at (505) 827-1337.

The Human Services Department provides services and benefits to 1,022,395 New Mexicans through an array of programs including: the Medicaid Program, Temporary Assistance for Needy Families (TANF) Program, Supplemental Nutrition Assistance Program (SNAP), Child Support Program, and Behavioral Health Services.