Los Alamos Department of Public Utilities (DPU) discovered today an error that prevented some customers’ automatic payments of utility bills from being processed. Customers who should have seen funds drafted from their bank accounts on Thursday, Dec. 31 to pay December utility bills will instead see the funds drafted on Monday, Jan. 11.
“We apologize for this error and the inconvenience this may have caused for some of our customers,” stated Acting Deputy Utilities Manager of Finance Heather Garcia. Customers who are registered for DPU’s automatic payment program can contact the Customer Care representatives if they have questions or log on to the utilities self-service portal at https://ladpu.com/Utilities-Portal to view the payment status of the December utility bills.
Customer Care windows are currently closed to in-person business, but customers can call or email representatives Monday through Friday from 8 a.m. to 5 p.m. at 505.662.6333 or CustomerCare@lacnm.us