Approximately 400 Los Alamos Department of Public Utilities’ customers did not receive an August utilities bill. Department officials explain that the error was discovered late Monday. The billing file for the 400 White Rock customers in billing cycle 13 was inadvertently dropped when DPU’s bill print vendor transmitted the file to be printed. As a result, bills in cycle 13 which should have been printed and mailed on August 12, are instead being printed and mailed today, September 1. Bills will not arrive until the middle of next week.
According to acting Deputy Utilities Manager Heather Garcia, this Friday, Sept. 4, the department is scheduled to draft funds from bank accounts of customers in billing cycle 13 who are registered for ACH. ACH stands for automated clearing house and refers to customers who signed up for DPU’s automatic bill pay program. Garcia indicates that customers are urged to contact DPU’s Customer Care Center if they wish to postpone DPU’s scheduled September 4 ACH payment and/or if they wish to receive a pdf version of the August bill.
Garcia provided assurances to other customers in billing cycle 13, that while payment is due on Tuesday, Sept. 8, the department does not expect payment until bills have been received and reviewed by the customer. No late fees will be assessed.
Questions can be directed to the Customer Care Center, Monday through Friday from 8 a.m. to 5 p.m. at 505.662.8333 or by email at CustomerCare@lacnm.us. Windows are open in the lobby from 10 a.m. to 4 p.m. of the Municipal Building, 1000 Central Avenue, Los Alamos, NM.