As of March 13, 2020, officials with the Los Alamos Department of Public Utilities suspended shutting utility services off to customers for non-payment due to the COVID-19 Public Health Emergency. Board of Public Utilities members agreed at the March 25 meeting and directed the DPU staff to continue this practice until the New Mexico Governor’s Public Health Emergency Executive Order 2020-004 is lifted.
“We still encourage customers to try and keep up with utility bills,” stated Utilities Manager Philo Shelton. However, for customers who are experiencing difficulty paying utility bills, he adds that the Customer Care Center is available to discuss options, including possible financial assistance programs.
Shelton also reminded more fortunate customers to consider donating to the Utility Assistance Program. The UAP program is administered by the DPU and is used to assist qualifying customers who are experiencing difficulty paying utility bills. One hundred percent of money donated is used to help qualifying customers. Contact the Customer Care Center for details on how to donate to the UAP to assist Los Alamos customers in need.
The Customer Care Center is available Monday through Friday from 8 a.m. to 5 p.m. by phone or email: 505.662.8333 or CustomerCare@lacnm.us
The Department of Public Utilities (DPU) operates the county-owned electric, gas, water & wastewater systems under the jurisdiction of the Board of Public Utilities. Board meetings are held on the third Wednesday of the month at 5:30 p.m. The DPU is funded by rates paid for electric, gas, water and wastewater services and auxiliary fees, and has provided the community with these services for more than 50 years. CustomerCare@lacnm.us | 505.662.8333 | www.ladpu.com/DPU