DPU Receives A 2019 New Mexico Performance Excellence Award



Quality New Mexico is proud to announce the 2019 New Mexico Performance Excellence Awards (NMPEA) recipients. These four organizations are role models in customer and employee satisfaction and engagement, sound operational management, innovation, and favorable outcomes. They exemplify the result of commitment, progress, and dedication to organizational excellence. 

The Roadrunner (Progress) level reflects that the recipient demonstrates progress in building sound and systematic processes and attaining improved outcomes. The 2019 Roadrunner Recognition Recipient is the Los Alamos County Department of Public Utilities.  

The Piñon (Commitment) level reflects that the recipient is in the early stages of using systematic processes and data to attain improved overall outcomes. The 2019 Piñon Recognition Recipients are New Mexico Department of Transportation – District Two, Roswell and Hidalgo Medical Services in Lordsburg. 

The Adobe (Foundation) level reflects that the recipient has defined its key characteristics including its mission and vision, its customer and workforce segments and requirements, its competitive environment, and its strategic challenges and advantages. The 2018 Adobe Recognition Recipient is City of Albuquerque Department of Finance & Administrative Services.  

All award and recognition recipients will be formally recognized at the 2020 New Mexico Performance Excellence Awards Ceremony in April.  

The NMPEA is a multi-tiered assessment and awards process assisting New Mexico organizations along their path to achieving and sustaining performance excellence. Performance excellence reflects Level 1 Adobe, Level 2 Piñon, and Level 3 Roadrunner Recognitions as key stages to achieving the pinnacle of performance—earning the prestigious Level 4 Zia Award. New Mexico organizations desiring feedback on their overall organizational performance submit a self-assessment to Quality New Mexico for an in-depth review, site visit, and written feedback from a team of volunteer Examiners. Modeled after the Malcolm Baldrige National Quality Award, Quality New Mexico’s NMPEA process is based on the time-tested Baldrige Excellence 

Framework® and its Criteria to guide and improve overall performance. To date, Quality New Mexico has recognized more than 800 New Mexico organizations with 14 having achieved the Zia Award, and three having achieved the Malcom Baldrige National Quality Award. 

Quality New Mexico’s mission is to “Drive Performance Excellence in New Mexico.” The non- profit, 501(c)3 provides services of training, assessments, coaching, facilitations, a best practice Learning Summit, and public recognition to those who have achieved various levels of performance excellence. For additional information about Quality New Mexico visit http://www.qualitynewmexico.org or contact Quality New Mexico at 505-944-2001.