The Los Alamos Department of Public Utilities announces new hours for the Customer Care Center. Beginning Monday, Apr. 15, the Customer Care Center will open at 8 a.m. but will close at 4 p.m. Monday through Friday.
According to Deputy Utilities Manager Robert Westervelt, the Customer Care representatives will still work a full 8-hour day. By closing the windows and turning the phones off at 4 p.m., staff is afforded time without interruption to research and respond to requests made throughout the day, process payments, and follow-up on outstanding issues. “We believe this extra hour will allow us to provide better quality service to our customers,” stated Westervelt.
For additional information, contact the Customer Care Center at 505.662-8333 or by email at CustomerCare@lacnm.us.
The Department of Public Utilities (DPU) operates the county-owned electric, gas, water & wastewater systems under the jurisdiction of the Board of Public Utilities. The Board meets in Council Chambers at 1000 Central Ave., Los Alamos, NM every third Wednesday of the month at 5:30 p.m. The DPU is funded by rates paid for electric, gas, water and wastewater services and auxiliary fees, and has provided the community with these services for more than 50 years. CustomerCare@lacnm.us | 505.662.8333| www.losalamosnm.us/government/departments/UTILITIES.